Shipping Policy

At Footwear Shop, we’re dedicated to your complete satisfaction, both on and off the field. We understand the importance of reliable gear and a seamless shopping experience. This policy outlines our shipping methods and our straightforward, transparent returns process, reflecting our commitment to performance, quality, and your peace of mind.

Shipping Information

We are proud to ship globally (excluding Asia and a few remote regions). Our goal is to get your high-performance gear to you as quickly and efficiently as possible.

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ( $12.95 ): Shipped via DHL or FedEx.
  • Delivery Time: 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery Time: 15-25 business days after shipment.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs processing.

Our Returns & Exchanges Policy At a Glance

• Return Window: 15 days from the date you receive your item.
• Condition: Items must be unworn, in original packaging, with all tags attached.
• Process: Start by contacting our customer service team to initiate your return.
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

To start the process, please email our dedicated customer support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information needed to help you quickly.

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Footwear Shop Team,

I would like to request a [return for refund / exchange] for my recent order.

Order Number: [Your Order Number] Product Name: [Name of the Product] Size/Color: [e.g., Mizuno Wave Rider 27, Size US 10, Blue] Reason for Return/Exchange: [Please provide details]
I have reviewed the returns policy and confirmed the item is unworn and in its original packaging.

Please provide the return shipping instructions at your earliest convenience.

Thank you,
[Your Full Name]

Step 2: Pack and Ship the Item

Once we approve your request, we will email you detailed return shipping instructions and a U.S. return address. Then:

• Securely pack the item in its original packaging, including all tags and labels.
• Include a copy of your order confirmation email or packing slip inside the package.
• Ship the package using a traceable mail service.

Please note: Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error.

Step 3: Processing & Refund/Exchange

Once we receive and inspect your returned item (typically within 5 business days of arrival), we will process your request.

• For Refunds: We will initiate a refund to your original payment method.
• For Exchanges: We will ship out the requested replacement item as soon as it is available.

Refund Timelines & Methods

Your refund will be processed promptly upon approval of your return.

• Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Refunds are issued to your original payment method. Please allow 7-10 business days for the refund to be fully processed and appear on your account statement. The processing time depends on your financial institution’s policies.

You will receive a confirmation email from us once the refund has been issued.